Return Policy

Last Updated: 08 July 2026

At ArtiZynt, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a straightforward return policy in compliance with applicable consumer laws for our 12 markets: Lithuania (LT), Italy (IT), Germany (DE), Spain (ES), Slovakia (SK), Portugal (PT), Austria (AT), Belgium (BE), Czech Republic (CZ), Greece (GR), Cyprus (CY), and Colombia (CO).

1. Right of Withdrawal (Cooling-Off Period)

For EU/EEA Countries (LT, IT, DE, ES, SK, PT, AT, BE, CZ, GR, CY): You have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason. This period begins the day after you receive the product.

For Colombia (CO): You may request a return within 5 business days of receiving the product, in accordance with Colombian consumer protection laws, provided the product is unopened and in its original packaging.

2. Conditions for Returns

To be eligible for a return, the product must be:

• Unused and unopened, in its original packaging.
• In the same condition as when you received it.
• Accompanied by a proof of purchase (order confirmation or receipt).

Please note: For health and hygiene reasons, we cannot accept returns on products that have been opened or used, unless they are defective or damaged.

3. How to Initiate a Return

To start the return process, please follow these steps:

1. Contact Us: Send an email to info@artizynt.life with the subject "Return Request - [Your Order Number]". Include your name, order number, the product you wish to return, and the reason for the return.
2. Receive Return Authorization: We will respond within 2 business days with a return authorization and instructions for shipping the product back to us.
3. Ship the Product: Package the product securely in its original packaging and send it to the address provided in our return instructions. You are responsible for the cost of return shipping unless the return is due to our error or a defective product.

4. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If your return is approved, we will process a refund to your original payment method. The refund will include the full purchase price, excluding original shipping costs (unless the return is due to our error or a defective product).
• Refund Timing: Refunds will be processed within 14 days of our receipt of the returned product. The actual time for the refund to appear in your account depends on your bank or payment provider.

5. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately within 14 days of receipt. We will arrange for a replacement or a full refund, including return shipping costs, at no charge to you.

Please include a photo of the damage or defect in your email to expedite the process.

6. Exceptions

Certain items are not eligible for return, including:

• Products that have been opened, used, or tampered with (unless defective).
• Products purchased during promotional or clearance sales (unless defective).
• Products that are not in their original packaging.

7. Contact Us

If you have any questions or need assistance with your return, please contact our customer support team:

Email: info@artizynt.life